Complaints Policy

We treat a complaint as any expression of dissatisfaction with our service which calls for a response. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.

Steps to Submit a Complaint

You can expect to be treated with courtesy, respect and fairness at all times. We expect that you will also treat our staff dealing with your complaint with the same courtesy, respect and fairness.
We will not tolerate threatening, abusive or unreasonable behaviour by any complainant. Such situations are rare, however, should they happen, we will cease communication with the complainant immediately and will inform the appropriate authorities as necessary.

How to Make a Complaint

You can make a complaint in a number of ways:
by e-mail:
or by post to:
Udrafter Ltd
137 Garthdee Road,
AB10 7AT